Faq

A. The primary vehicle linked to your membership plan and one additional vehicle.

 
A. The amount of RAM credits vary depending on your membership package (click here to see our membership packages).

A. If you run out of RAM credits, you can simply buy more and apply them to your account for instant use.

 

A: Per hourly basis, for example if you need an oil change and alternator replacement and it took an hour and a half than 11/2 credits will be deducted of your plan.

A: Per hourly basis, for example if you need an oil change and alternator replacement and it took an hour and a half than 11/2 credits will be deducted of your plan.

A. Upon early termination of your membership a $500 USD cancellation fee will be applied and all previously completed work may be back charged at current shop rates.

 

A. Given the large value of savings you receive as a member, taking your vehicle to another shop or repairing the vehicle yourself will result in the voiding of your membership. Mainly since we are unable to ensure the quality of work provided and whether the vehicle malfunction is a direct cause of said work. Unfortunately, in this case, your membership will be automatically revoked, you will be issued a $500 USD cancellation fee, and may be back charged for previously completed work.

 

A. No, members agree to give us control of all vehicle repairs and maintenance. In exchange, we provide our members with massive savings and out-of-the-box services.

 

A. Trangine Guarantee is an additional service offered to our Platinum members, after 18 months of membership, that covers transmission and/or engine failures.  As a Platinum member, if your transmission or engine fails and cannot be repaired, it will be replaced with refurbish or new Transmission or Engine at no additional cost to you.  For more information, check the Service TAB.

 

A. Shop visits are any quick shop stops. At any time, if your vehicle’s performance is a concern, you can swing by the shop and we will inspect it and ensure your tires are filled and fluids are topped off. Every membership plan is equipped with a certain number of shop visits and are encouraged to be used whenever you feel necessary.

A. No, our trusted suppliers guarantee their parts to us. Unfortunately, in the past we have experienced members providing faulty vehicle parts, resulting in delayed repairs and additional spending for our customers. To avoid these instances from recurring, all vehicle parts are procured from our trusted suppliers.

A. We are equipped to service all domestic and foreign vehicles 

A. Yes, ALL work is supervised by our master technician.   

A: CarScoop, is a fully insured vehicle Pickup and Return Delivery Service. Simply give us a call or book online and our CarScoopers will pick up your vehicle from work or home drive it to our facility for service and redeliver back to you. When your CarScoop are used up simply use your RAM Credits.